MILANO

Legal

Terms & Conditions

Last updated: 7 October 2026

1. COMPANY INFORMATION

This website is operated by MANIFIQUE LDA, a company incorporated under the laws of Portugal, trading under the brand name MILANO COSMETICS.

  • Legal Company Name: MANIFIQUE LDA
  • Registered Address: Rua Soeiro Pereira Gomes 10, Loja 4, 1600-207 Lisboa, Portugal
  • NIF / NIPC: 517839040
  • Customer Support Email: support@milano-cosmetics.com

Throughout these Terms, “MILANO”, “MILANO COSMETICS”, “we”, “us” and “our” refer to MANIFIQUE LDA, trading as MILANO COSMETICS.

2. ACCEPTANCE OF TERMS

By accessing this website, creating an account, placing an order, purchasing, receiving, possessing or using any product, the customer acknowledges that they have read, understood and accepted these Terms & Conditions.

If the customer does not agree with these Terms, they must refrain from using the website or placing an order.

These Terms apply to all purchases made through our website, subject always to mandatory applicable law.

3. BUSINESS MODEL, DISTRIBUTOR STATUS AND MANUFACTURER

MILANO COSMETICS acts as an official distributor and authorised seller of MILANO products supplied by the MILANO company established in Bulgaria.

MILANO COSMETICS does not manufacture, formulate or independently alter the composition of the products sold, unless expressly stated otherwise.

The relevant manufacturer, supplier, brand owner and/or Responsible Person may be identified on the relevant product packaging, documentation or regulatory records, where applicable.

Product formulation, manufacturing processes, product safety assessments, technical documentation and regulatory responsibilities remain with the relevant manufacturer, supplier, brand owner and/or Responsible Person to the extent imposed by applicable law.

MILANO COSMETICS does not independently provide scientific, dermatological, medical or chemical certification beyond information expressly provided by the relevant manufacturer, supplier, brand owner or Responsible Person.

MILANO COSMETICS may rely on information, specifications, warnings, ingredients, technical documentation, safety information and other materials supplied by the relevant manufacturer, supplier, brand owner or Responsible Person.

Referral of Complaints and Incidents

In the event of any product-related complaint, dispute, alleged allergic or adverse reaction, suspected defect, safety concern, technical issue or other incident concerning a product, MILANO COSMETICS reserves the right to refer, transfer or escalate the matter to the MILANO company established in Bulgaria for investigation, technical assessment and/or resolution.

MILANO COSMETICS may provide the relevant company with information and evidence reasonably necessary to investigate the matter, including product details, batch or lot information, photographs, videos, circumstances of use, storage information and details of the customer's complaint.

Where appropriate, MILANO COSMETICS may request the customer to cooperate directly with the MILANO company established in Bulgaria or may facilitate communication between the parties.

Any referral, transfer, investigation or technical assessment does not constitute an admission of liability by MILANO COSMETICS.

Nothing in this section excludes or limits any mandatory obligation imposed on MILANO COSMETICS by applicable law.

4. PROFESSIONAL PRODUCTS AND CUSTOMER RESPONSIBILITY

Products sold through this website are intended primarily for professional nail technicians, salons, businesses and individuals familiar with professional cosmetic and nail products.

The customer is solely responsible for determining whether they possess the necessary knowledge, training, competence and equipment to use the products safely and correctly.

The customer is responsible for:

  • selecting the appropriate product for the intended purpose;
  • reading and understanding all labels, instructions and warnings before use;
  • reviewing the full ingredient list;
  • following the manufacturer's application, curing, removal and storage instructions;
  • using appropriate and compatible professional equipment;
  • ensuring that equipment is properly maintained and functioning;
  • observing applicable hygiene, sanitation, health and safety procedures;
  • avoiding use outside the product's intended purpose;
  • storing products according to the manufacturer's instructions;
  • preventing contamination or alteration of products;
  • keeping products away from children and unauthorised persons;
  • ensuring that products are used only by appropriately trained or qualified persons where professional use requires such competence.

The customer accepts full responsibility for the manner in which a product is selected, handled, stored, transported, applied, removed and used after delivery.

MILANO COSMETICS does not supervise, control or monitor the customer's use of any product and cannot determine the customer's individual circumstances, technical competence, equipment, application technique or working environment.

To the maximum extent permitted by applicable law, MILANO COSMETICS shall not be responsible for damage, injury, reaction, deterioration, reduced performance or other consequences resulting from misuse, negligence, failure to follow instructions, improper storage, contamination, unauthorised modification, incompatible equipment or use by an unqualified person.

5. CUSTOMER ASSUMPTION OF RISK

To the maximum extent permitted by applicable law, the customer acknowledges and accepts the risks associated with purchasing, possessing, handling and using professional cosmetic and nail products.

The customer assumes responsibility for risks arising from:

  • incorrect product selection;
  • incorrect preparation;
  • incorrect application technique;
  • incorrect curing;
  • insufficient or excessive curing;
  • use of unsuitable or incompatible lamps or equipment;
  • use of third-party products;
  • combining products from different manufacturers without confirmed compatibility;
  • improper removal;
  • excessive product application;
  • contamination;
  • improper storage;
  • exposure to inappropriate temperatures or environmental conditions;
  • use of expired, contaminated or altered products;
  • unauthorised modification;
  • use outside the intended purpose;
  • use by an unqualified or inadequately trained person;
  • failure to follow manufacturer instructions or warnings.

MILANO COSMETICS shall not be responsible for consequences arising from circumstances attributable to the customer's acts, omissions, equipment, environment, technique or method of use, to the maximum extent permitted by applicable law.

6. PRODUCT INFORMATION AND EXPECTED RESULTS

We make reasonable efforts to provide accurate product descriptions, photographs, colours, sizes, ingredients and technical information.

However, actual colours and visual appearance may vary due to screen settings, lighting, photography, device characteristics and other technical factors.

Product consistency, texture, appearance and performance may vary within reasonable manufacturing tolerances.

Product results may depend on:

  • preparation;
  • application technique;
  • curing equipment;
  • curing time;
  • application thickness;
  • environmental conditions;
  • temperature and humidity;
  • storage conditions;
  • compatibility with other products;
  • surface condition;
  • individual use.

MILANO COSMETICS does not guarantee a specific result, durability period, adhesion performance, colour result, curing result or suitability for a particular individual unless expressly agreed in writing or required by mandatory law.

Marketing statements, demonstrations, photographs and illustrative examples shall not be interpreted as guarantees of a particular result where that result depends on customer technique, equipment, conditions or individual circumstances.

7. PRODUCT SELECTION AND SUITABILITY

The customer is solely responsible for determining whether a particular product is suitable for their intended purpose.

MILANO COSMETICS does not guarantee that a product will be suitable for every individual, nail type, skin type, technique, environment, device, lamp, application system or professional procedure.

Unless expressly confirmed in writing by an authorised representative of MILANO COSMETICS, we make no guarantee regarding:

  • compatibility with third-party products;
  • compatibility with third-party equipment;
  • suitability for a specific professional procedure;
  • adhesion;
  • durability;
  • curing performance;
  • a particular aesthetic result;
  • a particular wear period;
  • suitability for a specific person.

General product descriptions, advertisements, photographs, social media content and general customer service information do not constitute an individual guarantee of suitability.

8. ALLERGIES, SENSITIVITY AND ADVERSE REACTIONS

Customers must review all ingredients, warnings and instructions before use.

Customers with known allergies, sensitivities or other concerns must determine product suitability before application and obtain appropriate professional or medical advice where necessary.

The customer is responsible for identifying any known or suspected allergy, sensitivity, contraindication or other individual circumstance that may make the use of a product inappropriate.

Where appropriate, the customer should perform a suitable patch test or other safety assessment in accordance with manufacturer recommendations.

MILANO COSMETICS cannot predict how an individual person will react to a cosmetic product.

Individual reactions may depend on circumstances outside MILANO COSMETICS' control, including personal sensitivity, previous exposure, skin condition, medication, environment, application technique and other individual factors.

MILANO COSMETICS does not provide medical, dermatological or individual treatment advice.

Referral of Adverse Reactions and Safety Incidents

Where an allergic reaction, adverse reaction, irritation, sensitivity, injury or other safety-related incident is reported, MILANO COSMETICS reserves the right to refer the matter to the MILANO company established in Bulgaria for further investigation and technical assessment.

The customer agrees to provide reasonable information and evidence necessary for such investigation, including photographs, videos, product name, batch or lot number, date of use, application method, products used in combination, storage conditions and any other relevant information reasonably requested.

Where necessary and permitted by law, MILANO COSMETICS may share such information with the relevant MILANO company, manufacturer, supplier, brand owner, Responsible Person, insurer, competent authority or other party involved in the investigation.

Any technical assessment, investigation or communication conducted by the MILANO company established in Bulgaria does not constitute an admission of liability by MILANO COSMETICS.

To the maximum extent permitted by applicable law, MILANO COSMETICS shall not be liable for reactions caused by misuse, failure to follow warnings, improper application, inappropriate product selection or individual circumstances not legally attributable to MILANO COSMETICS.

Nothing in this section excludes liability that cannot legally be excluded.

9. NO MEDICAL OR PROFESSIONAL ADVICE

Information published on the website, product pages, social media channels, packaging or communications is provided for general informational purposes only.

Nothing provided by MILANO COSMETICS constitutes medical, dermatological, legal, chemical or individual professional advice.

Customers are responsible for obtaining appropriate professional advice where their individual circumstances require it.

10. THIRD-PARTY PRODUCTS AND EQUIPMENT

MILANO COSMETICS shall not be responsible for problems caused by third-party products, tools, lamps, devices, equipment, chemicals, materials or other products used together with MILANO products.

The customer is responsible for verifying compatibility before combining MILANO products with third-party products or equipment.

MILANO COSMETICS does not guarantee compatibility with third-party systems, products or equipment unless expressly stated in writing.

11. ORDERS AND ACCEPTANCE

All orders are subject to product availability, payment confirmation and acceptance by MILANO COSMETICS.

An automated order confirmation does not necessarily constitute final acceptance where the order remains subject to verification.

MILANO COSMETICS reserves the right to refuse, suspend or cancel an order where reasonably justified, including:

  • product unavailability or discontinuation;
  • pricing or technical errors;
  • suspected fraud;
  • unauthorised payment;
  • payment failure;
  • payment reversal or chargeback;
  • incorrect or unverifiable customer information;
  • incomplete or undeliverable delivery address;
  • suspected misuse of the website;
  • legal or regulatory restrictions;
  • circumstances preventing fulfilment.

Where payment has already been received for an order cancelled by MILANO COSMETICS, the amount paid will be refunded in accordance with applicable law.

MILANO COSMETICS shall not owe additional compensation solely because a lawful order refusal or cancellation has occurred, except where mandatory law provides otherwise.

12. PRICES AND PAYMENT

All prices are displayed in euros (€), unless otherwise stated.

Applicable VAT and delivery charges will be shown during checkout.

MILANO COSMETICS reserves the right to correct typographical, technical and pricing errors before accepting an order.

Payment must be completed using the payment methods available at checkout.

Orders may be withheld from dispatch until payment has been successfully confirmed.

Where a payment is reversed, disputed or charged back, MILANO COSMETICS reserves the right to investigate the transaction and provide relevant order, payment and delivery evidence to the payment provider.

13. SHIPPING AND DELIVERY

Delivery dates and times are estimates unless expressly agreed as guaranteed in writing.

Customers must provide complete and accurate delivery details, including name, address, postal code, telephone number and email address.

MILANO COSMETICS shall not be responsible, to the extent permitted by law, for delivery problems resulting from incorrect or incomplete information supplied by the customer.

Where delivery fails due to customer absence, refusal to accept delivery or failure to collect a parcel, additional costs may be charged where legally permitted.

MILANO COSMETICS shall not be liable for indirect losses arising from carrier delays, transport disruptions, weather conditions, strikes, customs procedures or other events outside our reasonable control, subject to mandatory legal obligations.

14. DELIVERY INSPECTION AND DAMAGE

Customers should inspect parcels upon receipt.

Visible external damage should be documented with photographs, including the packaging and shipping label, and reported to MILANO COSMETICS as soon as reasonably possible.

Where a parcel appears severely damaged, customers should request that the carrier record the damage.

Customers should retain the original packaging until any delivery-related claim has been resolved.

Failure to report visible damage immediately does not automatically extinguish statutory rights.

15. RIGHT OF WITHDRAWAL

For eligible consumer distance purchases, the customer may exercise the statutory right of withdrawal within the applicable legal period.

The customer must communicate the decision to withdraw through a clear statement sent to:

Email: support@milano-cosmetics.com

The customer must return the goods within the applicable statutory period.

Unless otherwise required by law, the customer bears the direct cost of returning goods following withdrawal.

MILANO COSMETICS may withhold reimbursement until the goods have been received or the customer has provided evidence of having sent them back, whichever occurs first, as permitted by law.

The customer may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

16. RETURNS, SEALED PRODUCTS AND NON-RETURNABLE PRODUCTS

Products may be supplied with tamper-evident seals, protective films or other security packaging.

For any voluntary return, where legally permitted, the product must be returned:

  • unused;
  • unopened;
  • with all original seals, protective films and security packaging intact;
  • undamaged;
  • uncontaminated;
  • unaltered;
  • in its original packaging;
  • complete with all accessories, components and documentation supplied with the product;
  • in a condition suitable for resale.

16.1 Products That Have Been Opened, Used or Altered

To the maximum extent permitted by applicable law, MILANO COSMETICS does not accept voluntary returns of products that have been:

  • opened;
  • used or partially used;
  • applied to nails, skin or any other surface;
  • tested or swatched;
  • mixed with another product;
  • cured or partially cured;
  • diluted or otherwise altered;
  • contaminated or exposed to foreign substances;
  • transferred into another container;
  • damaged after delivery;
  • stored incorrectly;
  • exposed to unsuitable temperatures, humidity or environmental conditions;
  • returned without the original packaging;
  • returned with missing components, accessories or documentation;
  • returned with a broken, removed or damaged seal where the product is subject to a hygiene or sealed-goods exception;
  • otherwise handled beyond what is reasonably necessary to inspect the nature, characteristics and functioning of the product.

For the avoidance of doubt, the customer may not use, test, apply or otherwise alter a product and subsequently return it merely because they do not like its colour, texture, consistency, performance, application, curing result, durability or final appearance.

16.2 Hygiene and Sealed Products

Where a product is a sealed good that, for reasons of health protection or hygiene, is not suitable for return, the statutory exception to the right of withdrawal may apply once the seal has been removed after delivery.

The customer is responsible for ensuring that any product they intend to return remains sealed, hygienic, uncontaminated and in its original condition.

The removal of a protective seal, film or other security packaging may make a product ineligible for return where permitted by applicable law.

However, the existence of a seal does not automatically exclude statutory withdrawal rights for every product category.

16.3 Products Damaged or Altered by the Customer

MILANO COSMETICS shall not accept a voluntary return where the condition of the product has deteriorated as a result of the customer's handling, use, storage, alteration, contamination or other actions beyond what is necessary to establish the nature, characteristics and functioning of the product, to the extent permitted by law.

Where the condition of a returned product indicates use, contamination, alteration or damage attributable to the customer, MILANO COSMETICS may, where legally permitted, refuse the voluntary return or reduce any reimbursement to reflect the resulting diminution in value.

16.4 Customer Responsibility Before Requesting a Return

Before submitting a return request, the customer is responsible for ensuring that the product meets all applicable return requirements.

The customer may be required to provide photographs, videos, order information, batch or lot numbers and other reasonable evidence concerning the condition of the product.

MILANO COSMETICS reserves the right to inspect returned products before approving a voluntary return or reimbursement.

A return request does not constitute acceptance of the return or an admission by MILANO COSMETICS that the product is eligible for return.

16.5 Defective, Damaged or Non-Conforming Products

The restrictions in this section concerning voluntary returns do not limit mandatory statutory rights relating to products that are defective, damaged before delivery, incorrectly supplied or otherwise non-conforming with the contract.

Where a customer claims that a product is defective or non-conforming, MILANO COSMETICS may request reasonable information and evidence necessary to investigate the claim, including photographs, videos, batch information, storage conditions, application method and equipment used.

MILANO COSMETICS may refer such claim to the MILANO company established in Bulgaria, the relevant manufacturer, supplier, brand owner or Responsible Person for technical investigation and assessment.

Where a legally valid defect or non-conformity is established, the customer's available remedies will be determined in accordance with applicable law.

16.6 No Return Based Solely on Dissatisfaction With the Result

A customer's dissatisfaction with a product does not, by itself, establish that the product is defective or non-conforming.

In particular, the following do not automatically constitute a defect:

  • the customer does not like the colour;
  • the colour appears different on the customer's screen or under different lighting;
  • the customer does not like the consistency or texture;
  • the product produces a different result due to application technique;
  • the product does not achieve the customer's expected durability;
  • the product does not perform as expected because of incompatible equipment;
  • the customer does not achieve the expected aesthetic result;
  • the customer or their client is dissatisfied with the final result.

Where the product conforms to its description and applicable legal requirements, dissatisfaction with the result does not create an automatic right to return or reimbursement.

16.7 Mandatory Legal Rights

Nothing in this section is intended to exclude, restrict or waive any statutory right, guarantee, remedy or liability that cannot legally be excluded, restricted or waived.

Where mandatory consumer protection legislation provides a right of withdrawal, refund, replacement, repair, price reduction or other remedy, that right shall remain unaffected.

Except for such mandatory rights, MILANO COSMETICS reserves the right to refuse voluntary returns that do not comply with the conditions set out in this section.

17. PRODUCT DEFECTS AND NON-CONFORMITY

Claims concerning alleged defects or non-conformity must be submitted to:

Email: support@milano-cosmetics.com

The customer should provide:

  • order number;
  • product name;
  • batch or lot number, where available;
  • description of the alleged issue;
  • photographs or videos, where relevant;
  • information about storage;
  • application method;
  • equipment used;
  • other products used in combination;
  • relevant circumstances of use.

MILANO COSMETICS may request reasonable cooperation to investigate the claim.

Where appropriate, MILANO COSMETICS may consult or refer the matter to the MILANO company established in Bulgaria, the manufacturer or Responsible Person and request a technical assessment.

A product will not be treated as defective solely because the customer dislikes its colour, consistency, performance or result where the product conforms to its description and applicable requirements.

Claims arising from misuse, improper storage, contamination, incompatible equipment, unauthorised modification or failure to follow instructions will be assessed separately from manufacturing defects.

All mandatory statutory remedies remain unaffected.

18. RETURNS OF INCORRECT OR DAMAGED PRODUCTS

Where the customer receives an incorrect product, a product damaged before delivery or a product that does not conform to the contract, the customer should contact MILANO COSMETICS promptly.

MILANO COSMETICS may request photographs and reasonable information to establish the circumstances.

MILANO COSMETICS may refer the matter to the MILANO company established in Bulgaria, manufacturer, supplier, brand owner or Responsible Person for investigation where appropriate.

Where a valid claim is confirmed, the available remedy will be determined under applicable law.

The customer will not be required to bear costs that applicable law places on the seller.

19. MAXIMUM DISCLAIMER OF LIABILITY

To the maximum extent permitted by applicable law, MILANO COSMETICS assumes no responsibility or liability for any loss, damage, injury, reaction, expense, claim or consequence arising out of or relating to the purchase, possession, storage, transportation, handling, application, removal or use of any product purchased through the website.

The customer acknowledges and agrees that responsibility for the selection, suitability, handling and use of products rests with the customer to the maximum extent permitted by law.

Without limitation, MILANO COSMETICS shall not be responsible for consequences arising from:

  • incorrect product selection;
  • improper or incorrect application;
  • incorrect preparation;
  • incorrect curing;
  • use of unsuitable or incompatible equipment;
  • use of third-party products;
  • mixing products from different manufacturers;
  • improper storage;
  • contamination;
  • unauthorised modification;
  • use outside the intended purpose;
  • use by an unqualified person;
  • failure to follow instructions;
  • failure to follow warnings;
  • failure to conduct an appropriate suitability assessment;
  • customer-provided information that is inaccurate or incomplete;
  • environmental conditions outside MILANO COSMETICS' control;
  • individual sensitivity or reactions not legally attributable to MILANO COSMETICS;
  • carrier delays or transport disruption;
  • events outside MILANO COSMETICS' reasonable control.

To the maximum extent permitted by law, MILANO COSMETICS shall not be liable for indirect, incidental, special, consequential or economic losses, including:

  • loss of profits;
  • loss of revenue;
  • loss of business;
  • loss of customers;
  • loss of professional opportunities;
  • business interruption;
  • loss of productivity;
  • reputational loss;
  • wasted working time;
  • costs of re-performing a service;
  • costs associated with replacement products;
  • loss arising from professional services provided by the customer to its own clients.

Where MILANO COSMETICS is legally liable for a loss, its liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

20. CUSTOMER'S DUTY TO MITIGATE LOSS

The customer must take reasonable steps to prevent or minimise any loss, damage or adverse consequence after becoming aware of a potential problem involving a product.

Where a product causes unexpected irritation, reaction, damage or other concerning result, the customer must discontinue use and, where appropriate, seek qualified medical or professional assistance.

MILANO COSMETICS shall not be responsible for additional or aggravated loss resulting from the customer's failure to take reasonable steps to prevent or minimise further damage, to the extent permitted by law.

21. CUSTOMER USE FOR BUSINESS PURPOSES

Where products are purchased for professional, commercial or business purposes, including use in a salon or on clients, the customer is responsible for ensuring that all use complies with applicable professional, health, safety and regulatory requirements.

The customer is responsible for the acts and omissions of its employees, contractors, technicians, representatives, clients and other persons to whom the customer provides access to the products, to the extent permitted by law.

MILANO COSMETICS shall not be responsible for losses arising from the customer's professional services, application techniques, staff training, customer management or business operations.

22. MANUFACTURER AND RESPONSIBLE PERSON

The relevant manufacturer and/or Responsible Person is identified on the product packaging, where applicable.

MILANO COSMETICS may refer technical, formulation, manufacturing and regulatory questions to the MILANO company established in Bulgaria, relevant manufacturer, supplier, brand owner or Responsible Person.

MILANO COSMETICS may cooperate with those parties in the investigation of complaints, safety concerns, product defects and regulatory matters.

Such cooperation does not constitute an admission of liability by MILANO COSMETICS.

Nothing in this section removes any mandatory obligation imposed on MILANO COSMETICS as a distributor or seller.

23. PRODUCT SAFETY AND RECALLS

Where a product safety concern is identified, MILANO COSMETICS may suspend sales, request additional information, issue customer notices or cooperate in corrective measures, withdrawal or recall procedures.

Customers must cooperate with reasonable safety instructions and stop using a product where an applicable safety notice requires it.

MILANO COSMETICS may refer safety concerns or incidents to the MILANO company established in Bulgaria, manufacturer, supplier, brand owner, Responsible Person, insurer or competent authority where appropriate and legally permitted.

Any legally required corrective action or consumer remedy shall be provided in accordance with applicable law.

24. INTELLECTUAL PROPERTY

All website content, including logos, photographs, graphics, text, product descriptions, design elements and other materials, is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or commercially used without prior written permission, except where permitted by law.

25. WEBSITE AVAILABILITY

MILANO COSMETICS does not guarantee uninterrupted, continuous or error-free website availability.

We may temporarily suspend or restrict access for maintenance, security, technical improvements, updates or operational reasons.

To the extent permitted by law, MILANO COSMETICS shall not be liable for indirect losses resulting from temporary website unavailability, technical interruptions, system errors or third-party service interruptions.

26. FORCE MAJEURE

MILANO COSMETICS shall not be liable for delay or failure caused by events beyond its reasonable control, including:

  • natural disasters;
  • fire;
  • epidemic or pandemic;
  • war;
  • civil unrest;
  • strikes;
  • transport interruptions;
  • governmental restrictions;
  • customs restrictions;
  • utility failures;
  • telecommunications disruptions;
  • internet outages;
  • cyber incidents affecting third-party infrastructure;
  • supplier interruptions;
  • manufacturer interruptions;
  • shortages of materials;
  • carrier failures.

This clause does not remove mandatory consumer rights or remedies.

27. CUSTOMER ACCOUNTS

Customers are responsible for maintaining the confidentiality of their account credentials and for activity conducted through their accounts.

Customers must notify MILANO COSMETICS promptly if they suspect unauthorised access.

MILANO COSMETICS may suspend accounts where reasonably necessary for security, fraud prevention, legal compliance or misuse of the website.

28. CHARGEBACKS AND PAYMENT DISPUTES

Where a customer initiates an unjustified chargeback, payment reversal or payment dispute after receiving the products or services ordered, MILANO COSMETICS reserves the right to provide the payment provider with relevant evidence, including order information, payment records, delivery confirmation, communications and other documentation reasonably necessary to defend the transaction.

Nothing in this section restricts a customer's lawful rights to dispute an unauthorised or otherwise legally contestable transaction.

29. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

Complaints may be submitted to:

Email: support@milano-cosmetics.com

Consumers may access the competent Portuguese Alternative Dispute Resolution entity where applicable.

Information is available at:

https://www.consumidor.gov.pt/

https://www.livroreclamacoes.pt/

30. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Portuguese law, without prejudice to mandatory consumer protection rules applicable in the customer's country of residence.

Disputes shall be submitted to the competent courts determined under applicable law.

Nothing in these Terms is intended to deprive a consumer of any mandatory jurisdiction, right or remedy that cannot legally be waived.

31. SEVERABILITY

If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions shall remain in effect to the extent legally possible.

Any invalid provision shall be interpreted or replaced, where legally possible, by a valid provision that most closely reflects its original commercial purpose.

Each limitation, exclusion and allocation of responsibility shall apply independently to the maximum extent permitted by law.

32. AMENDMENTS

MILANO COSMETICS may update these Terms from time to time.

The version applicable to an order shall be the version accepted at the time of purchase, subject to mandatory law.

Changes will not retroactively remove rights that cannot legally be removed.

33. ENTIRE AGREEMENT

These Terms, together with any applicable policies expressly incorporated into them, constitute the terms governing the customer's use of the website and purchase of products from MILANO COSMETICS.

If any information on the website conflicts with these Terms, these Terms shall prevail to the extent permitted by applicable law, unless a specific written agreement expressly provides otherwise.

34. CONTACT

MILANO COSMETICS

Legal Company Name: MANIFIQUE LDA
Registered Address: Rua Soeiro Pereira Gomes 10, Loja 4, 1600-207 Lisboa, Portugal

NIF / NIPC: 517839040

Email: support@milano-cosmetics.com

Related policies:

Shipping Policy
Returns & Refunds Policy

Privacy Policy

Cookie Policy

See also: Shipping · Returns