Returns

Unopened products

You may return unopened products in their original sealed packaging within 14 days of delivery, without giving a reason.

Opened products

For health and hygiene reasons, cosmetic products that have been opened or unsealed after delivery cannot be returned.

Defective or wrong items

If your order arrives damaged, defective or incorrect, contact us and we will replace it or refund you at no extra cost.

Return shipping

Return shipping costs for unopened products are paid by the customer, unless the item is defective or incorrect.

Refunds

Refunds are issued to the original payment method within 14 days of receiving the returned item.

Professional & business orders

Orders placed by salons, distributors and other businesses follow individual terms — please contact us.